RANT: insurance is trying to take away my CPAP
I got my CPAP in May, waited a week for an appointment showing me how to use it, and then immediately went away on an international trip for three weeks. I told my doctor that I was not going to take it with me on my trip since it was so new and I didn't want to be fussing with a new device on my trip, and they assured me it would be fine for my compliance. I also had many nights where I ripped it off mid-sleep, or had so many leaks that it was waking me up too much, etc. Other little things - power outage, leak issues, unexpectedly having to go out of town, etc. have meant that there have been several nights where my usage was less than 4 hours. But I persevered and now I have the settings dialed in to where my AHI is less than 1 and my flow limit is very low. I got an SD card, learned how to upload and interpret my data in sleep HQ, even check my Glasgow index (usually around 1.15 so okay but not perfect). In other words, I'm on a roll and its working decently well. Today I got a call saying that my 90 day compliance window is over and I've failed. I needed to be at 70% compliance and I'm only at 57%. They blame it mostly on my lack of compliance in the beginning when I was waiting for my first setup appointment/away on my trip, which my doctor gave me permission to do.
I mean, WTF? Why are they punishing me for three grueling months of trying to make this work? What is wrong with our system that stupid misunderstandings/administrative rules and making it so that they are taking away a device that is actually working for me? I just can't understand. They told me that they had to take it away and that my doctor can re-prescribe so I can reset my compliance period. Jesus. Is there nothing on this journey that is easy??