Paid at pump with rewards number, app said 58 cents saving, irl it was 30 cents. Scam
I just wasted gas driving to 2 different 711 locations. The first one was a 7-11 convenience store but Exxon gas. Then I drove to another location, the app claimed I had 58 cents savings, so my fuel price should have been 3.97. After authorizing my card and entering my rewards number, it was only 30 cents, I paid 4.25. The clerk inside was no help. I contacted customer support and they had no explanation for why I was given the wrong price. I was offered a free fucking carwash. There isn’t even a car wash at the majority of the locations I go to. And I don’t want a carwash! I’m about to move and drive to a state that doesn’t even have 7-11 so it’s useless. I want my fuel discount that was supposedly offered to me.
Pretty sure this is intentional. Lie about the price on the app, then it adjust and rips me off when I actually pump my gas. The customer service rep said he’d document my complaint as “feedback” and that I would not receive any contact from customer service about my complaint. This fuel rewards is a scam and false advertising with no consistency or accountability.