I applied and was approved for the Citi diamond preferred today with the goal to do a balance transfer from another card. After approval and creating a log in, I clicked the button to begin the balance transfer process. After clicking the button, the webpage closed. When I try to log in now, I get a pop up message that says “Our system is experiencing technical delays. Please try again later.” I get this message on the webpage and on the app.
I did a little research and others have said when they got that message they found out Citi either blocked their account or detached their card from their account. So I called them.
On the phone I was told I have to wait 24-48 hrs for the account to be created… but I was already in the account at one point. They also couldn’t pull up any of my info by phone number or SSN. Does this sound fishy to anyone else or is this normal for Citi? I’ve never had anything like this happen with any other credit card before.