Need Help Activating My T-Mobile eSIMs
Good evening everyone,
I’m currently having an issue with T-Mobile and I wanted to know if anyone has experienced something similar.
On April 14, I purchased 2 iPhone 17s through T-Mobile on monthly payments. The phones were delivered, but I never received the email containing the QR codes needed to set up the eSIMs and activate the lines.
Whenever I contact T-Mobile support, they tell me they need to send a verification code to one of the phone numbers on the account. The problem is that I can’t access those numbers because the lines were never activated due to the missing QR codes.
At the moment, I’m outside of the United States and I’ll be away for a long time, so I can’t visit a T-Mobile store in person. Does anyone have an idea or solution on how I could get the QR codes or activate the phones remotely?
My monthly payments will be due soon, and I don’t want the account to become past due and affect my credit. Any advice would really help. Thank you 🙏