Charleston rideshare rentals /vector mobility
DO NOT rent from Vector Mobility / Charleston Rideshare Rentals. I'm the driver that was there since the very beginning.
Started September renting their 2015 Honda Civic for Uber/Lyft. They make you sign before you even see the car. Website shows clean cars — that's bait. Day one: dents, scratches, cracks everywhere, 161k miles, back right window wouldn't roll down. Took over a month to "fix."
Before someone says why not use a major rental company — Last year I had a Mach E from Avis, recall hit, needed a car ASAP for my kids and to work. Went to Revit after that but Revit didn't work out for long, then Vector was literally the only close option. Avis in Savannah is a mission from Charleston. That's how they trap you.
Once you're paying $400 a week it's damn near impossible to save to get out. I finally did.
Car had a lot of mechanical issues that kept getting overlooked or ignored at the shops he would send me to. When I went to an honest shop he tried to stop me from getting an inspection. They found struts and shocks shot, timing cover leak, spark plugs bad — he brushed it off as "normal wear and tear" and said they won't fix anything until it completely breaks. That's putting drivers at risk while they sit back and collect $400 a week. Towards the end the AC was failing, every shop he sent me to always found nothing wrong, but the honest shop I went to instantly found the problem.
Rattling for months, non-stop flats, got pulled for headlights, got pulled for taillight and got blamed, battery died, jerking never fixed. They buy high-mileage cars, rent to rideshare drivers, then blame you when shit breaks.
Every time I reported something they gaslit me, especially tires. Said it was my fault.
They advertise 24/7 customer service — lie. I got screenshots of nothing but "we're off for the day" when I had a flat, when cops pulled me, when the car died. But that rent text? Comes every week on time. They prioritize that $400 payment over your safety every single time. With them Maintenance can wait, but that money can't.
Their shop said my battery was "good." Died next day with my kids in the car on the way to school. I paid $184 myself.
Riders reported me on Uber for vehicle damage, one-starred me. Coulda got deactivated because of their car.
My lady rented a car from them for 2.5 weeks and had a lot of problems and had to claw her money back on Venmo from them.
Filed a complaint with ORS because I don't even think they're approved to rent to Uber/Lyft drivers in SC with these cars.
I got every text, every receipt, the contract, the inspection, all the "off for the day" screenshots.
If you still gonna rent here: see the car BEFORE you sign, get your own inspection, screenshot everything day one.
Learn from me. Go to Savannah Avis if you have to. Don't get trapped paying $1,600 a month for a car that'll get you pulled over and possibly deactivated.