Nintendo sent me 2 defective replacement consoles with stuck green pixel issue. Three defective consoles with the same problem.
I’m posting this because I honestly don’t know what else to do at this point, and I’m wondering if anyone else has had something like this happen with Nintendo support.
I bought a Nintendo Switch 2 and noticed green/stuck pixels on the screen. They’re especially obvious on black backgrounds or in a dark room, and once you see them, you can’t unsee them. My original console had thousands of green pixels near the right joycon area. I contacted Nintendo and sent it in for a replacement.
The replacement arrived, and somehow it had the same problem again. That second console had thousands of green pixels too, this time more directly in the middle/front area of the screen. I genuinely started wondering if they had just sent me the same console back, because it felt like I was looking at the exact same issue all over again, just with a different serial number. So I sent that one back as well.
The third console they sent was a little better. It had fewer green pixels, but they were still visible near the right joycon area again, probably around 20–30. So yes, less severe, but still clearly there and still noticeable.
At that point I already felt like I was being unbelievably unlucky, but I gave Nintendo another chance and sent it back again.
What I really can’t understand is that now Nintendo has inspected it and told me there is “no issue with the screen”, and they’re refusing to replace it. That’s the part that makes absolutely no sense to me. They replaced the earlier consoles for this exact same issue, but now suddenly they’re saying there’s nothing wrong.
I’ve got screenshots of everything - the original purchase, repair/replacement confirmations, replacement history, and photos of each screen defect taken in the same conditions so it’s easy to compare. This has been going on for months and I still don’t have a console with a normal screen.
I’m not trying to get anything extra out of them. I just want a working console after having to send back multiple faulty units.
At this point, I’m even considering reaching out to Citizens Advice, because I honestly don’t know what else I’m supposed to do.
What also worries me is that this is starting to feel like a more serious quality issue with the Nintendo Switch 2 screen itself. How do three consoles end up having basically the same defect? I can understand getting one bad unit, maybe even two if you’re extremely unlucky, but three in a row with visible green pixels makes me seriously question the screen quality.
Has anyone else had Nintendo deny a screen defect that is clearly visible? Because being told “there is no issue” after all this is honestly driving me insane.
