BUG HELP: Missing "Pay" button on Adjusted Combined Orders? (Risking a $196 shipping overcharge!)
TL;DR: Evergreen combined my 31 jewelry items into 10-item orders and adjusted the shipping, but the checkout button completely vanished. Clicking individual item pay links breaks the master invoice and forces a $196 shipping overcharge if paid without their combined adjustment. Support stalled for a week, and now everything is past due. Has anyone solved this?
The Full Story: I purchased 31 jewelry items from Evergreen Goodwill. I combined them into 10-item orders, as instructed (against published combined shipping policy) and Evergreen successfully adjusted for combined shipping on their end.
However, there's absolutely no way to pay for them. When I click the adjusted order number, there was no link or button to pay (I just saw the 10 items listed, the combined shipping, and the adjustment).
When I clicked the "$Pay" link on one of the individual items to force it, it created a new Order # with only that item, completely fracturing the combined order and stripping the shipping adjustment. Every item became individual & unadjusted again, meaning the system tried to charge me an extra $196 in base shipping fees. This forced me to start all over, recombine, and beg Evergreen to adjust it again.
What I've tried:
- Checked on my phone, Chrome, and Firefox (on 2 different PCs at different locations). Nowhere can I find a checkout button or master link for the adjusted orders.
- Searched everywhere for instructions. Any workarounds I found just broke the combined order apart again and re-applied the $196 overcharge.
Evergreen support has been wasting my time and not addressing the core UI issue for over a week. Today, now that these are wildly past due, they finally told me they can't fix it and to contact support@shopgoodwill.com.
Now, everything is past due and I'm at risk of losing the items I spent hours bidding on just to get the advertised shipping rates. Nothing is on their "current known issues" webpage.
Any ideas or workarounds?! This has turned out to be unbelievably stressful.
SCREENSHOTS:
- Original combined & adjusted order (before any time was past due) with no checkout option.
- Re-combined & adjusted order (now past due) still no checkout option.
NOTE: I'm not handing over an extra $196 because their checkout system is broken. Forcing buyers to pay a massive $196 overage on shipping due to a site glitch, which violates their own advertised policies, is unacceptable, even for a non-profit.