
Hinge Data Deletion
Hi all,
Could I please ask all of you for your input on the below.
Summary: Based in Ireland. I believe hinge is wrongfully holding my data / keeping me in the dark about my data protection rights.
After 2 years and hundreds of respectful conversations on the dating app hinge, I was banned. I am certain I did not break any rule. As many of you might know, arbitrary bans are rife on dating apps.
I appealed and contacted support asking for a generalised reason. I was not provided with one, which to an extent is understandable.
They asked me to verify as the only means to progress my appeal. Twice, I asked to see their GDPR / data protection policy on the matter and for their DPO to be contacted. Both times the support replied without answering my question.
I think I want to go down the data deletion route. I am aware that data may be retained for certain legitimate purposes.
However, in the absence of the slightest reason, it is impossible for me to assess my rights - to decipher if this decision to retain the data was made lawfully (I mean something as vague as “we banned you as you broke rule 2 on ‘abusive language’”).
My local data protection authority - the Data protection commission (DPC) is Europe’s premier DPA. I note they have dealt with a few cases of this nature, which resulted in successful erasure / unbanning of the complainant. I will link them below.
Based on this, do you expect a complaint to the DPC being worthwhile / successful?
Interestingly, In Ireland under administrative law, when your rights are adversely affected by a decision you are entitled to enough of a reason to assess the legality of the decision.
Granted, this more-so applies to public bodies. But seen as 50%+ of people these days meet on daring apps, this is in a way affecting my rights. I.e to associate, to meet people and build relationships lol.
Please also find a similar (less hopeful) post on the matter.
See here for a previous post a similar issue, which I believe may be inaccurate
Thank you!