My second oven in 6 months bit the dust.
My second oven in 6 months bit the dust.
First it started counting down in a delayed fashion, ie every 1 second countdown took 10+ seconds.
The next time I used it, it started beeping like a possessed R2D2, turned off, and never turned back on. Unlike the first oven that died on me, this one does show a green light in the upper dial, but nothing else.
I talked to Tovala and they were once again fantastic, sending me - once again - a brand new oven. (this will be my 3rd).
During my previous warranty claim, I was asked to cut the cord and dispose of it properly. This time I offered to send it back for research purposes and they have taken me up on the offer. They will send me a return label along with the new oven and have asked me to box up the old one - using the new one's packaging - and fedex it back.
I am really hoping Tovala will get to the bottom of these ovens premature deaths and find a solution. As a user of the system, nothing is more annoying than having the oven go out and be without. On the flipside, this can't be very profitable or fun for Tovala either, though, once again, their customer service has been top notch throughout this all.
Anyway, let's hope they get this under control!
