r/tmobileisp

Very disappointed in T-Mobile. Almost 2 days without any internet service. No restoration estimate from their support techs. Starlink looking better all the time......

When we signed up two years ago, we were put on a program called Go5G-55. We were told it was for seniors and that the price would remain as long as we were with the company.

Our first bill was higher than we were quoted, and no one would change it no matter what. Due to issues recently with local systems, we lost nearly a full week of use. Tech-support said that we should see something on our bill, but not only was our bill higher than in previous months, there was no offset. This last week we then receive a notice that our Internet is going up by six bucks.

We will probably stay with the company for a while longer, but this kind of treatment is not acceptable.

Wondering if I can take over my sister's TMHI, whereas she has a discount attached to it.

Noticed it yesterday. I've been on TMHI nearly 2 years. No real changes in download or upload speed and I don't notice any real world differences so far but I mostly just use it to stream and web surf where I've never really had any problems. Noticeable improvement to both unloaded and loaded download latency, but upload latency is still pretty terrible and various Cloudflare speed tests have rated Gaming & teleconferencing "bad".

https://preview.redd.it/uxef04oex1bh1.png?width=1206&format=png&auto=webp&s=0ec7f5dee69ef6e847652e65df00434aebeaf364

My family switched from Cox Wifi to T-Internet about 2 months ago due to T-Mobile's being cheaper. It worked well for the most part, but about 2 weeks ago, my phone started struggling to connect to the internet. This ranges from errors such as "wrong password", "connected without internet" or "internet not available." I can maybe get it to connect for an hour or two every 6 hours before it stops letting me connect again. It's been driving me mad since, and it's began to affect my mother's phone too. This drives her crazy, since she needs internet to do work. (There's usually around 7 devices connected to the internet, including my mom and myself.)

Anyone have any ideas on what to do?

I intermittently run speedtest on my desktop but I wanted to get a better picture of it. I asked Claude run speedtest hourly, and after about a I week it got that debugged. Then I thought it would be cool to see it in a graph. Claude told me how to put those numbers into Infuse database, then made a dashboard in Grafana and it is super.

I am getting random times the old Sagemcom just stops working. I have to pull the power and re plug in to get it to work again.

I know they can't reproduce this in the store. Would they swap me a newer version? Advice is greatly appreciated.

I have an iPhone 14 Plus that was originally on USC. Never had a problem with our T-Mobile 5G home internet system, but ever since the buyout/switchover happened, if I’m connected to the internet it will just randomly quit loading every few minutes. If I disconnect from the internet it will work off data fine, but I no longer have strong signal in places where it used to be great, which doesn’t make sense because it’s the same towers, right? Anyone else seeing similar problems?

Has anyone noticed that when you are chatting with T-Mobile through the app and you try to take a screenshot to save the conversation it is just blank?

Anyone else have this issue? Maybe my equipment's too old. My phones, TV's, etc. are just fine. Google Maps, Reddit searches, etc. on my desktop are slow using ethernet cable.

Is there a recommended work around for this? I'm not sure what's causing it. I've got an old Dell PC running Win. 11. Could it be a Dynamic IP address issue?

Thanks.

Anyone still experiencing this? It started yesterday and has been intermittently awful ever since. Has anyone heard what's going on?

I moved into a new place and contacted T-Mobile to setup the fiber service. They said the previous tenant canceled their service last week and will take three weeks for his account to close out!! After that, I can then contact them to setup internet. They also said they’re trying to put an escalation but doesn’t that would make it 2 weeks at the earliest.

I never heard of this before. I lived in 15 places in my life and never had to wait for the previous tenants account to close before setting up service. So I’m going suck it up and wait for weeks before setting up the internet. Is there anyway to speed this along?

I work in tech and on call 24/7 so having internet is ideal. My phones hotspot isn’t the greatest.