r/tmobileisp

Literally the worst customer service ever! I am going to be that person and say (1) enough of the robotic scripts and (2) if you're an American company, can I please speak to someone in America? I needed real assistance after this off and more off service which (1) I can never pay because the system is mad janky, (2) forget getting a call in a rural area which due to my business, I can often be in and (3) no hotspot use like its 2005. I called customer service, waited on hold, the call was picked up by (?) and when I explained the issue and let them know I was not pleased and would be switching my service, he hung up. Left a survey of zeroes but I realize that is of no purpose. I will instead check out Verizon or Xfinity mobile. Sprint selling out to TMobile (known for its hood ways) was one of the worst business moves of the 21st century. Signed, Negative Nancy.

https://preview.redd.it/mlr2jfq8zekh1.png?width=5380&format=png&auto=webp&s=46e3c84881982a44d61fb4e8cdcb993ccda9a173

Incredible what a good antenna and placement can do.

I’m in Wake Forest NC and my TMHI has an IP prefix of 172.xxx.xxx out of Charlotte NC. I also use Ring Eero Pro as my router with a 6+ mesh.

It’s odd but occasionally and only on some websites I get a “Suspicious Activity Warning” message and the site is blocked.

This seems to suggest that my IP address from TMHI is causing this, but curious on what this community has experienced.

TIA.

Hi y'all,

I'm sure this question has been asked and answered a 1000 times already, but here goes anyway...

Can you change the default DNS server on the G5AR? If so, how?

Oh, and a second question... I have a TP-Link AXE75 router connected to my gateway as an access point. Coverage throughout the house is excellent. Checking the settings on the router, it's current set with a dynamic IP so it won't let me enter a default DNS server. If I change the setting to static IP, I can enter a different DNS server. Bottom line, if I want to set 8.8.8.8 as my default DNS server, shall I change the setting on the router to static IP and enter this setting as my DNS server? And if I do, does it matter since the router is an access point for the gateway that has its own DNS setting?

Bought a G5AR gateway on eBay to replace my older one. Set it up, USING THE T-LIFE APP!

All devices work fine. Laptops, TV, XBox, phones, Plex, Immich and Audiobookshelf server, Tailscale to reach the server from the outside.

Except every time I open the T-Life app, it makes me chose between the old and new gateway, and I can only select the new one when I'm connected to Wi-Fi

Exactly a month later, it finally acknowledges the new gateway, removed the old one, lets me connect away from my home network, and see which devices are connected, their signal strength, and lets me set custom names. A MONTH!

Here's the scoop. I already have 2 lines with Mint Mobile. I have gotten totally disgusted with the constant price increases on Optimum internet (we have cable) here in North Jersey. I checked the download speed on the phones and thoughout the day (indoors) we get 400-600mbs download speed. I checked the coordinates and we are approximately 367 yards from the nearest T-Mobile tower. When the leaves are off the trees I can see the tower. I was thinking of getting the 5G Internet service though Mint since they seem to be shipping the older gateway that has the 4 antenna ports on the bottom. I already have a pretty robust WiFi network in (and out) of the house powered by TP-Link EAPs on my ethernet network. My idea was to order the 5G service and then connect the gateway to a MIMO antenna mounted just under the eaves directly facing the tower. If I put the gateway in a Faraday cage (I dont care about looks) would the antennas still function to recieve the 5G signal and would it help block the WiFi from the gateway itself. I don't care about double NAT since I don't do gaming - just internet and tv via Sling. Am I over thinking this or does this sound reasonable. Any insights would be sincerely appreciated.

I just got tmobile 5g internet this weekend. I had some issues signing up for some perks online, and when I went to the tmoble site, it said "site not available". And a number of other sites don't work.

I can log into Google, YouTube, Amazon, ect, but certain sites act like they are blocked. This states ez-pass site, indeed, and others don't work.

I called and told them that they work on my work computer, but since I got tmobile internet, they don't work on my personal laptop. He Daisy's it sounds like an update gone bad and could not help. I got an oil change this morning, and tested it out on their wifi, and those sites work. As soon as I came home, nothing...

Im interested in the amplified home for $40/month. But Im moving from Michigan to Florida in less than a month. My question is can I transfer it to my new home and will the price stay the same?

Hello. I renewed my mintmobile+minternet bundle in June. I currently Iive in my old address in Las Vegas and has minternet service. I am moving to a new build in Carson city next month and it says address not available on the website. What should I do? Can I ask for a prorated refund since I only used it for 2 months? It is a good deal so I hate to switch to other service. About how long does it take for minternet to get to a new build address?

i recently switched to t-mobile wifi and i work from home a lot so it’s important for me to have good connection. For the past month since i got it im consistently having issues on my work laptop with just two specific websites i use every day (Salesforce and Workday) every other website seems to work fine and all of my other devices have good connection. But every single day I have issues with these two websites on my work laptop trying to get them to load i often have to switch to my phone hot spot and they open immediately which is just absurd.

does anyone have a guess as to the reason for this? i only have issues with these two websites when i work from home since i got this wifi, when im in office or under other wifi it works fine.

also i should add on the T-life app where you can see all your devices connected to the wifi all my devices have strong connection except my laptop it’s always at the lowest “average” connection im not sure why this is. I didn’t have any of these issues with Xfinity.

is there something i can do to change this? just figured id see if anyone has any ideas before trying to call t-mobile about it. any help is appreciated.

edit: the specific error i get most is This site can’t be reached: xxx unexpectedly closed the connection

My dad swapped to t mobile WiFi a few months ago because of the price. Immediately I noticed it was horrible. I have a computer and play some games, so I was not thrilled from going to this from spectrum. We installed it anyway and it fucking BLOWS. We only use the WiFi for tvs. It’s so ass we don’t even connect our phones to it because cellular is better. This sucks for me if I want to play any competitive game at all. My ping jumps from 70-900 no joke. STAY AWAY from this fucking scam. I’m so fed up. I can’t even use google some days. STAY AWAY! STAY AWAY! STAY AWAY!

A way to fix this (so I don’t get my post taken down) is to not oversell your WiFi when your towers can’t keep up. If you advertise decent speeds it shouldn’t jump from download speeds as low as 0.2 and back to 175!

I have Unifi UCG Ultra and wanting backup cellular internet. I got the tmobile home backup and connected lan 1 to my ultra. I have failover setup properly on the unifi. The problem I have is getting tmobiles auto-connection working properly as I think tmobile and unifi are trying to attempt the failover. The auto connection finally worked but its staying on all the time and using my backup minutes instead of staying off and turning on when unifi tells it. Is there some setting in Unifi? Or how is everyone using this properly?

Does anybody else have this problem where when they add a mesh unit the Internet will just randomly drop out especially on the 2.4 GHz bandwidth. Ever since I purchased this, I blamed it on the gateway, but with a factory reset and unplugging the mesh units I noted that for a day it seemed to work fine and the speeds were actually better. They are sending me a replacement gateway because the speeds I was getting on the 2.4 ghz were super slow. I separated out the different bands, and I still have the same problem less so on the other bands though.

So I have had T-Mobile’s 5g home internet for two years and there are two issues I have with it that I didn’t have when I used to have AT&T:
1 my chamberlain garage door opener with the MyQ app will not connect to the internet
2 my sons MLB The Show games cannot be played online
I have read that these are very common issues with the gateway that is provided for the 5g home internet. I spent a fair amount of time on the phone troubleshooting this and even had a new gateway shipped to me this month to see if the updated hardware solved the issue. But it still did not fix the issue. This question is for anyone who has experienced on or both of these issues. Did you still have these issues after upgrading to the WiFi 7 with the newer gateway?

Let me start by saying that I love Mint. Been with them for years, never decided to switch even if there’s a cheaper option available because of a lot of features they offer. And the 5G is very fast in my area.

I’ve had home Internet for about six months now, the speed was very good for the first month but then declining ever since. My ping is sitting at 100+ most of the time. I feel like they oversold the Home Internet in my area.

Does Mint get deprioritized Home Internet speed compare to the one you get from T-Mobile? I had T-mobile before (the black router, not the new white one and it wasn’t an issue.

Just curious what everyone's experiences are with Home Minternet for gaming. Is it laggy?

I was told to post here instead of the r/mintmobile, I understand that Mint leases "bandwidth" from TMobile and the experience between TMobile home internet and Mint may vary a little bit.

I'm a long time Mint mobile user and always loved the service. I got the Mint home Internet this year and had a great experience up until about a month ago.

My router says the signal is excellent, but every device in my house has weak connection, connection errors, and disconnects. We don't own a home computer, so it's literally 2 phones, a TV, and rarely and iPad. None of them work during most hours of the day. Speed tests show download speeds at less that 5 mbps and uploads at 0.00. You read that right. ZERO.

I've contacted Customer service by phone and chat numerous times, and they keep telling me there is some outage in my area. But it's been so long, I genuinely don't believe them anymore. I think they just say that to get me to go away.

I work from home so it's extra infuriating, and causing to spend more time and money to use another business' wifi, because the service I'm paying for doesn't work.

I'm on the verge of cancelling.

Help!