u/bigrig3226

Called T-Mobile customer support as a last resort to figure out why my connection has been so incredibly slow for the past few months. They ran speed tests remotely on my modem and speeds were between 10-18mbps.

My modem says 4/5 bars and my cellular metrics in app are all “good”.

After 20 minutes on the phone with T-Mobile the rep determined I’m too far from the tower and that the only way to make my connection better is removing trees. Zero explanation for why I went from 100-150mbps to 10 in the past 3 months. $70 per month btw

After using T-Mobile 5G internet for the last 2 years in a semi rural location, today I wanted to throw the modem out the window. Dropped my conference call twice, TV constantly buffering while watching baseball, and my online games are lagging like crazy. T-Mobile suggested I remove some trees on my property for a clearer sightline to the nearest tower lol.

Just placed my order and had a couple of questions if you don’t mind.

Does it typically get delivered faster than the estimated time frame?

I got free professional installation with the service. Does this include roof mounting and wiring with the pivot mount I ordered?

Ty