Forced Bets After Accidentally Deposited
Here’s my situation….
I had an active self exclusion on Roobet. I deposited 32k into Roobet by mistake (sent to the wrong address). I reached out to live support and told them I did not want to gamble these funds and I just wanted to withdrawal them. I was told I had to wait until the self exclusion period was over then wager the full 32k in order to access the funds for withdrawal. I wasn’t given any other option. In the process I lost about 18k trying to meet the bet requirements. I later reached out to support again to discuss the matter and they said if I would’ve initiated a permanent self exclusion the situation could have been different. I believe this goes directly against the principles of responsible gambling and player protection. When a player contacts support and clearly states that they made a mistaken deposit and do not wish to gamble, the responsible and ethical response should be to help prevent unnecessary harm, not require that player to place bets with the funds. This situation raises serious concerns about Roobet’s duty of care, responsible gambling practices, and moral responsibility toward its players. I reached out for help before gambling the funds, and instead of being protected from further financial harm, I was placed in a position where I had to risk the money in order to access it. Thoughts on this?