u/Earthwonderer2244

Hi everyone, I’m hoping someone can help me with an issue I’m having with my new iPhone.
I recently purchased an unlocked iPhone 18 Pro Max through BenefitsMe, which is a program offered through my employer that allows me to finance the phone with payments deducted directly from my paycheck.
I’m currently with Visible and was trying to transfer my eSIM from my old iPhone to the new one. However, the new phone is showing that the SIM is locked. When I purchased the phone, it was advertised as universal/unlocked, so I’m confused as to why I’m receiving this message.
I’m not sure where to go from here or who I need to contact to get this resolved. Any help or guidance would be greatly appreciated. Thank you!

Hey guys, I could really use some help. I recently purchased a new, unlocked iPhone 18 Pro Max through BenefitsMe, which is a program offered through my employer that allows me to finance the phone with payments deducted directly from my paycheck.
I’m currently with Visible and was trying to transfer my eSIM from my old iPhone to the new one. However, it’s showing that the SIM is locked. When I purchased the phone, it was advertised as universal/unlocked, so I’m a little confused and not sure where to go from here to get this resolved.
Any help or guidance would be greatly appreciated. Thank you!