u/Educational-Yam744

I passed Phase 1 of a FundingPips challenge and was working toward a funded account. During KYC verification, my account was suddenly closed with this message:

> "The verification attempt appears to involve multiple individuals. Verification must be completed by the document holder only... your account has been permanently closed."

I have completed every step of KYC myself, on my own device, with my own documents, from day one. No one else has ever touched this account.

I emailed support asking exactly what triggered this. Here's the response, verbatim:

> "We regret to inform you that your KYC verification has been rejected due to an attempt being made from different persons. Such activity is considered fraudulent and is strictly prohibited... you are permanently not allowed to use our services. As a result, no refund will be processed, and we will be unable to issue your Master account."

I pushed back and asked specifically: which document or step triggered this, was it a details mismatch or a device/IP flag, and could they point to actual evidence rather than a policy statement. I asked this clearly, twice, across two more emails.

Both replies repeated the same scripted line almost word-for-word, with zero additional detail:

> "We can confirm that multiple persons are involved in the verification process. Such activity is considered fraudulent... you are permanently not allowed to use our services."

No explanation of what was actually flagged. No willingness to look at the specifics I raised (I even proactively explained a document in my submission that could plausibly account for confusion). No escalation to anyone who could engage with the specifics. Just the same paragraph, sent by the same agent, three times.

So as it stands: I passed the evaluation, paid for the challenge, and got permanently banned with no refund based on a claim they will not substantiate, explain, or let anyone review.

Posting this so other traders know what "zero-tolerance" looks like in practice when their fraud system flags something incorrectly — you don't get evidence , you don't get a real review, you just get three copies of the same paragraph and your money kept.

Happy to share screenshots of the full email chain if anyone wants to see the exchange for themselves.

Hi everyone,
I currently have the match-worn kit/shirt from David Warner from the 3rd Test at Newlands in Cape Town (March 2018—the Sandpapergate match).
Given the massive historical weight and notoriety of that specific match, I’m looking for some guidance from experienced collectors and authenticators on the best path forward for an item of this scale.
A few quick details:
Origin/Provenance: Sourced locally in South Africa right after the match in 2018.
Condition: Match-worn state with visible pitch wear/stains.
Goal: Looking to establish formal photomatching and determine the best route for valuation/consignment (e.g., direct private treaty vs. high-end international sports auction houses like Leski or Graham Budd).
Since I am based in South Africa, what would be your recommended next steps to get this independently photo-matched against Getty/editorial match photos from Day 3? Also, for an item with this level of controversy, is an international public auction generally better than a private sale?
(Note: I don't have photos uploaded in this initial post, but I can share close-ups of interior wash tags, player markings, and stitching details via DM if anyone specializes in cricket gear photomatches).
Thanks in advance for any insights!