Unethical Practices
Never realized how shady and slimy AT&T is until I had to move.
I recently moved so I called AT&T because at minimum I planned on cancelling my service due to the move. I had already shopped around a bit and knew that Xfinity in my area was offering a much more competitive internet rate so when I called AT&T and told them about the move and what Xfinity was offering they told me over the phone that at my new address, if I still use AT&T Internet I would get the same speed at a lower rate PLUS a $200 visa gift card. Well given these incentives I agreed over the phone to stay.
Fast forward to today, I had to reach out to their online customer service for another shady practice they did (never cancelling the service at my old address despite me reaching at several times over weeks to ensure that it was cancelled) and had them check in on my $200 visa gift card. Upon checking I was told “oh I see they issued a $100 gift card to your rewards account but on my end I see you should be getting $150”.
$100? $150? Why are neither of these numbers the $200 I was offered initially to remain with AT&T??? They have me reach out to rewards team to see what the deal is. When I reach out to the rewards team they basically tell me they can’t do anything and that I need to call customer service again. I even copied and pasted the messages from AT&T customer service where they state the promotion ID and the $150 I should be getting (again it’s not what was initially promised but it’s also at least not $100) and they just say “sorry please call customer service” . For the next few hours I basically play this game of roulette where AT&T has me calling different departments and all of them saying “sorry we know you were told something else but we can’t help you”.
I know my initial phone conversation where I was promised $200 was recorded and have begged every person to go back to that recording (I know these people wont) but wow it’s just kinda insane to me what is happening. I was also told from the rewards team that while they are still under the AT&T umbrella they have a loose affiliation with the main AT&T company and what they offer.
So long story short, AT&T is shady. Always have everything they offer you in WRITING, and even if you have that in writing expect AT&T to still tell you to shove it up your ass