u/Efficient-Building28

I just stayed at the Marriott Marquis in SF for a work trip.

It was fine but I had two things that stuck out. The woman who checked me in at 9:30 at night was so incredibly rude. She barely said 5 words to me. It was what felt like abnormally poor service. My last few work trips have been overseas and the reception at the international Marriotts was so much kinder.

Second, the deadbolt on my door was broken. I went to the reception desk three separate times to ask to get it fixed and no one was ever sent up.

Is it worth sending this feedback in? I don’t expect any sort of compensation so am more asking if Marriott will do anything about it (does it get back to the hotel or does it get stuck in corporate purgatory?) or if it will be ignored?

I’m Gold Elite which isn’t a big status by any means, but still I would expect basic human kindness to anyone and especially Bonvoy members.

I’m new to this world and also new to Platinum. I received 40 PP for hitting Platinum. Please be kind and help me learn.🙏

I think I get the gist of PP but am hoping for some advice on how to use them in my scenario.

I have a trip to Seoul, South Korea in early July that I need to book.

Can someone guide me on their advice as to whether I even have a chance of a Polaris upgrade if I were to use my PP for trip? Is there any certain way I should book my trip to improve my chances of clearing into Polaris?

I’m a little bit flexible with routing how I get from Denver to Seoul, if this flexibility could help me more flexibly use my PP.

I was at CU South today with my dog. We were at the backside of the pond that’s farthest from the main parking lot. We saw a bunch of turtles in the water. Does anyone know what type of turtles live at CU South? Are they snapping turtles? I don’t have a picture because I didn’t have a great view.

Unimportant question but I'm super curious if this was normal:

I recently flew from GIG to IAH in Premium Plus in a bulkhead window seat. My leg rest was stuck extended and would not close for takeoff. A flight attendant came over and tried to fix it, but pressing the seat button did nothing. She said she would make a note and report the issue, then manually forced it closed.

Shortly after takeoff, a different flight attendant (the second FA) came by and asked me not to use the leg or footrest so I would be able to land in my seat. I asked what I thought was a reasonable question: if I cannot use part of the seat I paid for, would there be any compensation? She reacted like that was a crazy question to ask, then left and came back and said compensation would only apply if I moved to an open seat in economy (no open seats anywhere in PP).

Since I wouldn't be compensated for not using the leg rest and opening the leg rest worked fine, I used it, reclined my seat, and went to sleep.

Before landing, the second FA came back and seemed frustrated that I had not followed her request. She came over to manually force the leg rest down again and ended up breaking the heel of her shoe in the process...

If someone in Polaris has a broken seat, they are not forced to sit upright the whole flight. My understanding is the crew would adjust it manually. I may be very ignorant but why would this situation be treated differently? What are the guidelines FAs follow for broken seats?