r/unitedairlines

My flight last night out of EWR was cancelled due to weather so the wonderful gate agent at a C Terminal lounge rebooked me on JetBlue out of JFK this morning. Unfortunately, all flights out of EWR this morning to my destination were booked.

I stayed in Queens overnight and got to JFK this morning two hours ahead of boarding because I couldn’t check in online/phone. The kiosk line to talk with a JB agent was so long, all security lines were chaotic and confusing. Once on the plane, overhead bins seemed smaller and limited.

I haven’t flown JetBlue in probably 15 years…. and boy, the experience is just….different. Having exclusively flown UA (and sometimes Delta) for the past several years for personal and frequent business trips, everything just felt so different. Not bad per se, but different. Makes me appreciate the overall UA experience.

I’m grateful that I was able to rebook with ease with the help of the UA agent, got home in one piece, and work covered all my expenses but it was all a slog.

I can’t wait to get back to United ha.

I truly don't know what to do, I've been searching all over united airlines, airports, and other airlines to find tickets to Geneva but I can't find anything.

The problem is, I'm not stuck in Newark - my mom is. She's flying out for my graduation and is stuck and I truly don't know what to do. My graduation is Friday and she was supposed to get in Thursday morning which, clearly, had fallen through.

I'm not asking to give up tickets or anything, but I am asking for help. Please, I'm not sure what to do, and that's why I've come here. Is there anything I even can do? I've found some flights at other airports and different airlines within the star alliance members, can that help?

I'm so lost and just want my mom to see me graduate. She's the only close family member that can afford and is in good enough health to travel to see my graduation. I don't have anyone else but her.

Edit: No, I'm not asking for tickets. I don't know where people translated the "I'm not asking for tickets" into a "I'm asking for people to give up their tickets". My mom was able to get on another flight but she won't be able to make my graduation at all. Graduation is a very important thing for me and I don't understand some people's insensitivity in the comments, I just wanted my mom, she's all I have. Thank you to those who have been kind enough to give other suggestions without making me feel like an idiot or childish for just trying to find a solution. I appreciate you guys.

This isn’t a new issue, it’s a recurring issue and one that hasn’t been fixed with the latest app update (which has also slowed the app to a crawl).

Was on a connecting flight to CPH via MUC. Arrived in Munich and could see the boarding pass. All good. Stopped for breakfast and the boarding pass disappeared with no option to get it back.

Had to walk to a Lufthansa kiosk and check in again (kiosk recognized I was checked in already, but had to go through several steps to print a boarding pass). I do now have a paper boarding pass, but please UA …. FIX the issue of boarding passes disappearing from the app for no apparent reason. And/or give us the ability to pull up an old one if you don’t know why they’re disappearing.

Well after 1.7 million miles it finally happened to me. Window bulkhead on a 737 900, and along comes a 400 pound guy. Tries to jam into the seat, but it's so narrow he can't, and he sits high and takes up half of my seat. After alerting the FA, who clearly does not want to deal with it, the gate agent comes on board. Tells me she's not going to enforce United's policy because it would be "fat shaming" and that I can take a later flight, or contact customer care for compensation. How is this possible? Flight is completely full.

Some on our flight got vouchers, but myself and others didn't. Did they run out of hotel capacity?

Also got a $15 meal voucher which is a joke considering airport prices.

I was on flight UA30 this past Monday that was 9hrs delayed due to a plane issue. I paid miles + money to get on the waitlist to upgrade to Polaris.

9hrs later when we boarded the plane, I sat in my economy seat. Now, three days later when I reached out to United about not getting my refund for miles + money, they told me I sat in 2A. No one told me I was upgraded, and I am so upset, not only because I lost this experience, I would’ve loved to be in Polaris, but because I am out 20K miles I saved for years and $500.

Please if anyone has advice for me on how to deal with this. I am 22 years old and am so heartbroken over this experience. I worked hard to gain status with United and have been loyal until now. Any advice would be appreciated, thanks in advance guys.

Edit:
For more info, no this flight is not in my past flights. No the FAs didn’t realize during meal service. There was no meal service, the food spoiled during the delay and they gave snack boxes to everyone. This was a super unlucky journey, and I will continue to fight for a refund, keeping my fingers crossed.

United 2328, EWR → SFO, today May 20th (2:30 PM flight) — long shot, but we exchanged a couple looks during boarding/deplaning. I wanted to say hi before landing but the timing never worked out. You had a black quarter zip and a silver rimowa carryon. I was the asian guy with the olive green duffel bag and whistled loudly to my mum when we were boarding.

If you happen to see this, I regret not trying :)

I'm gold so I always get complimentary economy plus every flight and board group 1. When I was silver, I boarded group 2 but still never had issues finding economy plus seats 24hr before departure. My point is - there's usually plenty of economy plus seats. How is it that there are so many people boarding group 1, then end up sitting in the back? Are these people paying for group 1 boarding or something? Group 1 is so packed and I would think that at least 80% of group one is FC or economy plus. It's barely 50% on most flights, if that.

Tomorrow I am traveling from San Salvador (SAL) and my final destination is Austin, TX (AUS). My connecting flight is in Houston. My ETA is at 10:11 AM and my connection finishes boarding around 11:50 AM. Both flights are on United airlines.

From my understanding I’ll have to go get my checked bags and go through the airport all over again? Still a little lost about that but will I have enough time to get through everything? I know IAH is pretty huge and I’ve only ever navigated it to get to my connecting flight so any advice is appreciated, thank you!

Anybody else sitting on the ground in the NYC airport ground stop? I’ve been enjoying 2 hours of blue skies from my window with a nice calm 90+ degree cabin lol. Guess summer storms have officially arrived. Best of luck to everybody traveling tonight

I'm on a flight from Austin to Houston. The gate agent said multiple times that this plane could only fit 65 carry-ons. I assumed this meant we were on an older or smaller plane, which made sense hiven the short distance. Got on & it has the deep overhead bins that can fit 5-6 normal-sized bags. There's over 30 rows on the plane, so it should be easily 120-150 bags, not 65.

It doesn't affect me on this flight but it has in the past when connections were tight, so I feel bad for tbe people boardkng later. This just confuses me. Why would you tell people this when they'll know it's a lie as soon as they step on the plane? What are they trying to accomplish (because I assume there's a real reason & not just "who cares about the plebs in economy?")?

Shoutout to Justino on today’s SAN-SFO flight who did individual pre departure beverages in first - individual orders for everyone. And this is a one hour flight! I know that multiple posts here recently have been complaining about how there are no more PDBs…not today!

(Yes I will send to CustomerCares, don’t worry)

Question for anyone that might know, is ORD removing the Premier TSA line? I was just there and they have “Clear+” lines and machines to automatically scan in and no signage for United premier anymore.

The TSA agents weren’t really sure either, but said that eventually everyone will move to that line for security. I also can’t find anything online, figured they would’ve had some press about it.

Any intel would be helpful to mentally prepare for future trips - thank you!