u/EfficientMaterial203

Was I wrong for canceling this ride?

At 3:15PM I got a request for a trip that was about 2.5 miles long, and I had to drive 3 miles just to get to the pickup. The total pay was $11.20. I arrived exactly at the pickup pin, but the customer wasn’t there. I messaged him saying, “Hey, this is your driver. I’ve arrived—you have five minutes to get to the car.”

About four minutes later, he texted back asking if I could pull into a small alley driveway because he had some stuff. I figured it might just be a couple of heavy luggage

I was wrong.

The guy was basically trying to move his belongings—he had around seven large containers stacked together and a bunch of plastic bags full of items. At that point, I’m thinking, “You don’t need a Lyft—you need a U-Haul.”

So I canceled the ride and drove off. As I was leaving, I could hear him yelling and calling me names.

Before, when you got a ride request, you could clearly see exactly where the customer was going—you had a full point-to-point map. Now that map is gone, and honestly, it doesn’t make any sense to me.

I already know most of the ZIP codes like the back of my hand, so I can still figure out where the customer is headed, but I don’t understand why Lyft would take the time to remove the map from the equation.