u/ElderberryEconomy887

I am a fresher from India preparing for an entry-level Order-to-Cash (O2C) process role.

I wanted to know if having a strong grasp of basic journal entries and ledger accounting is absolutely mandatory for the technical interview? Since I do not have prior domain experience, what specific accounting and O2C concepts should I focus on to clear the evaluation? Any guidance would be highly appreciated.

In O2C process journal and ledgers is important

Bcz i don't know about that

If important plss tell me

And which topics should I focus for O2C process role and iam a fresher from india

1. Basic O2C Questions (MOST IMPORTANT)

These are compulsory.

What is O2C?

Explain end-to-end O2C cycle.

Why is O2C important in a business?

What are the stages in O2C process?

What happens after customer places an order?

What happens after invoice generation?

Who are involved in O2C process?

What is Order Management?

What is Order Fulfillment?

What is Shipping & Delivery?

What is Billing/Invoicing?

What is Accounts Receivable?

What is Collections process?

What is Cash Application?

What is payment reconciliation?

2. Order Management Questions

What is Sales Order (SO)?

What is Purchase Order (PO)?

Difference between SO and PO?

What details are present in a PO?

What happens if PO has incorrect details?

What is order validation?

What is order entry?

What is backorder?

What is order cancellation?

What is partial delivery?

What is order amendment/change?

3. Credit Management Questions

VERY IMPORTANT for MNC interviews.

What is Credit Check?

Why is credit check important?

Who performs credit check?

What is Credit Limit?

What happens if customer exceeds credit limit?

What is customer outstanding amount?

What is blocked order?

What is payment history?

What is risk assessment in O2C?

What is overdue invoice?

What is dunning process?

What happens if customer has bad payment history?

4. Invoice & Billing Questions

VERY FREQUENTLY ASKED.

What is Invoice?

Why invoice is important?

Types of invoices?

What is Sales Invoice?

Difference between PO and Invoice?

What details are present in invoice?

What is invoice date?

What is invoice number?

What is tax in invoice?

What is GST?

What is billing process?

What is invoice validation?

What is duplicate invoice?

What is debit note?

What is credit note?

When is credit note issued?

What happens if invoice has errors?

What is invoice dispute?

What is proforma invoice?

Difference between proforma invoice and tax invoice?

5. Accounts Receivable (AR) Questions

HIGHLY IMPORTANT.

What is Accounts Receivable?

Why AR is important?

What is customer outstanding?

What is aging report?

What is overdue payment?

What is payment follow-up?

What is collection process?

What is bad debt?

What is write-off?

What is Days Sales Outstanding (DSO)?

How do you track pending payments?

What happens if customer delays payment?

Difference between AR and AP?

What is unapplied cash?

What is short payment?

6. Cash Application Questions

What is Cash Application?

Why cash application is important?

What is payment posting?

What is payment reconciliation?

What is remittance advice?

What happens if payment amount mismatches invoice?

What is partial payment?

What is overpayment?

What is underpayment?

What is unidentified payment?

7. Scenario-Based Questions (VERY IMPORTANT)

This round eliminates many candidates.

Common Scenarios

Customer payment is delayed. What will you do?

Customer says invoice not received. What will you do?

Customer disputes invoice amount. What will you do?

PO number missing in invoice. What happens?

Customer exceeded credit limit. What action will be taken?

Wrong invoice generated. What will you do?

Duplicate payment received. What action will you take?

Customer paid partial amount only. What will you do?

Shipment delayed. How will it affect O2C?

Customer refuses payment due to damaged goods. What happens?

Customer order blocked due to overdue invoices. What next?

Payment received but invoice still open in system. Why?

8. ERP/System Questions

They check awareness, not expert knowledge for freshers.

Have you worked on SAP?

What is ERP?

Why ERP is used?

What is SAP in O2C?

What modules are related to O2C?

What is Oracle ERP?

What is invoice posting in system?

What is customer master data?

What is vendor master data?

What is automation in O2C?

9. Excel Questions (VERY IMPORTANT)

Many freshers ignore this and fail.

Why Excel is used in O2C?

What is VLOOKUP?

What is Pivot Table?

How to remove duplicates?

What is conditional formatting?

What is filter/sort?

How do you track overdue invoices in Excel?

What formulas do you know?

What is XLOOKUP?

Difference between VLOOKUP and XLOOKUP?

10. Accounting Basics Questions

MNCs ask basic accounting.

What is Debit and Credit?

What is Journal Entry?

What is Ledger?

What is Revenue?

What is Asset?

What is Liability?

What is Profit?

What is Trial Balance?

What is Balance Sheet?

What is GST?

What is TDS?

Difference between AR and AP?

11. Customer Handling Questions

How will you handle angry customer?

How do you communicate professionally?

How will you send payment reminder?

What is escalation?

How do you prioritize work?

How do you handle multiple invoices?

What will you do under pressure?

How do you avoid billing errors?

i take this from chatGPT

Tell me if it is important for freshers, whether it will help them, and if there are any extra important topics or questions, mention those as well. This should be useful for anyone trying to crack an interview. Thank you. Should I focus on this question for an O2C role interview? Or do you have any suggestions? I am from India