About SM and its difficulties and why you have to be in touch with your Account Representative
So, I see several posts in the other sub and some posts here about SM and all sorts of complaints. Myself included, obviously, but I come with a tip:
I always see comments to send everything to Liz from SM, but I have a question for you all: Have you ever tried to write emails directly to your Account Representative?
I'm asking it to let you know that this is a big deal to improve everything you may need, to have questions and doubts answered and start to grow, even if it's growing a little bit at a time.
I'd say to forget about Liz and go directly to your account rep and treat him/her as your best friend regarding anything you may need inside SM. I don't know if every girl has one in particular, but I started with an Account Representative with the same name as I (Aura), but I think they switched to my present manager as I'm Aura as well and things could get confused.
To sum up: Everything I need, every question I have, and every possible help I write to my manager, he was and has been a marvelous being, not a single problem is left unsolved.
In 4 days of inquiries and adjustments, and things I thought it was impossible to get, my manager made it happen and gave me everything I needed.
So, that's my advice for today: Don't let your Account Representatives disappear. "Grab" them and never let them go. They are our real friends regarding SM, and they want us to succeed. When I told mine that I was about to quit, explained all my issues, even my flag problem he managed to solve and now I'm seeing clients and money coming to me thanks to his help but it all started with me, searching for him and explaining everything.