Can an estate agent/Landlord refuse to acknowledge a good guarantor for a rent affordability check?
Hi, my partner and i are moving soon for the first time not living in student properties after graduating from our postgrad degrees.
We encountered an issue today where a estate agent was tentative to let us view the property because with our estimated income we would fail the rent affordability checks. I offered that we both have reliable Uk guarantors (which we have been using for years in student property) but he said that made no difference. I think its relevant to say that I am on disability benefit hence why the income is lower, but my partner works.
We are still viewing the property after redoing some maths and negotiation etc so thats not an issue, but for future reference, can an estate agent completely refuse to acknowledge a guarantor? He said he was new, so was he maybe just misinformed? He said the company they use for rent affordability checks is “GoodLord” (which ironically is the company we use now for our guarantor service)
This is in England for reference, with a small local estate agents.
Tldr: can an estate agent refuse to acknowledge a good guarantor if we fail our rent affordability checks or is out estate agent confused, lol