How to loose a Mazda customer forever
I took my 2024 Mazda CX-5 into the dealership yesterday for its 15,000 service. they came back with a list of what they wanted to do “due the mileage on my car”. I said just do the oil change please. I sat in the waiting area and listened to their highly tuned spiel to each and every customer of how much work they too needed due to the mileage…..and the very very special “Wyler Care” program that would save them so much money. hey, I bought that program the last time I was in! so when my car was done I went to the counter and they presented my bill. I told the kid I had purchased that program and he squinted and squinted and then “found my membership”. miracles do happen. had I not said anything he would no have noticed and I would have been paying the bill in full. I am livid with this dealership!!
I left there and bought another non Mazda car. so if you want to loose customers your f’d up, lying service department is a good place to start!
looking for resale value of 2024 Mazda CX5 turbo with 14,514 miles