Hyalo Update: Where Things Stand

We wanted to share another update on the ongoing concerns surrounding medications dispensed by Hyalo and the steps we have taken to support our patients.
We know this situation has been frustrating and concerning for many of you, and we want you to know that we share those feelings. Our team has been working diligently to help patients navigate this situation, and we appreciate your patience as we work through all requests.

As of yesterday, Lavender Sky Health has permanently removed Hyalo as a pharmacy option.

We take the trust our patients place in us and our pharmacy partners very seriously, and we believe this is the right decision moving forward. Proactive communication is an essential part of a strong relationship between a healthcare provider and a pharmacy, and unfortunately, the communication surrounding this situation has not met our standards.

Here is where things currently stand:

• We have initiated individual email notifications to all patients who placed orders beginning September 1, when New Life orders transitioned to Hyalo. Due to the volume of emails, some are still being sent, but we expect all notifications to be delivered by the end of the day.
• Patients who placed orders prior to September 1 will also receive direct communication once we can confirm which orders were dispensed by Hyalo, as both Apothecary and Hyalo vials were being shipped during that time. However, anyone with concerns in the meantime is welcome to contact our Orders Department for assistance right away.
• We have established a dedicated process for patients to report medication concerns and request refunds or alternative medications through another pharmacy. Instructions are included in our individual outreach emails, and our Orders team is available to assist anyone who needs additional help.
• Patients who have identified visible particles or abnormalities in their medication can request a refund or alternative medication without waiting for the pharmacy to process their incident.

We also want to clarify where things stand regarding the information currently available.

At this time, we have not received official confirmation identifying specific affected vials, lot numbers, or dispensing dates. Much of the information circulating online has originated from individual patient reports. While we take these reports very seriously, we also want to ensure that any information we share as confirmed is accurate and verified. Once we receive formal communication from the pharmacy, we will share what we know.
In the meantime,we are moving forward with assisting patients rather than waiting for all of these questions to be answered.

We understand how unsettling it can be to have concerns about medication you have already received, and we hate the uncertainty this has caused. Many members of our own staff team have also received medications from this pharmacy, so these concerns hit close to home for us as well. We want every patient to feel comfortable and confident in their treatment, and we are committed to helping you find a resolution that works for you." We want every patient to feel comfortable and confident in their treatment, and we are committed to helping you find a resolution that works for you.

If you have concerns about a Hyalo order, please contact our Orders Department at orders@lavenderskyhealth.com or reply directly to your individual outreach email.
Thank you for your continued patience and understanding. We will continue sharing updates as more information becomes available, and our team will continue working to support each of you through this process.

• - Your LSTeam

Hello everyone,

We know the reports of visible fibers and particles in some Hyalo medication vials have been upsetting. You deserve to feel confident in your medication, and we take your safety and these concerns very seriously.

We have decided to offer refunds for Hyalo rather than replacement vials. We are also evaluating our partnership with NewLife Rx and working on a displaced patient form to help affected patients order from another pharmacy.

What we know so far

NewLife Rx, Hyalo’s distributing pharmacy, has acknowledged the reports and is investigating with Hyalo. They have reported temporarily pausing fulfillment of the lots in question.

According to NewLife Rx, those batches previously passed independent third-party testing for sterility, endotoxins, and potency. However, the reported material has not yet been identified, and its cause remains unknown. We are requesting additional information and will share updates as we receive them.

Patients who have received Hyalo medication

Please carefully inspect every vial before each use for visible fibers, particles, discoloration, or other unusual changes.

If you notice anything concerning, do not use the medication. Keep the vial and any packaging you still have, and continue storing it according to the pharmacy’s instructions.

Please email orders@lavenderskyhealth.com with your invoice number, lot number, and clear photos of the vial, if possible. Our Orders team will help coordinate your refund request and confirm any return instructions.

If you have already emailed your information, our team is working through those requests. We know waiting is stressful, and you haven’t been forgotten.

Patients with pending Hyalo orders

If you have already paid, please contact orders@lavenderskyhealth.com so our team can review your order status, attempt to stop processing or shipment where possible, and help with refund and pharmacy transfer next steps.

If you have an unpaid invoice, please contact support@lavenderskyhealth.com for help changing your pharmacy.

Ordering from another pharmacy

We are working on a displaced patient form to help patients affected by the Hyalo situation order from another pharmacy. We’ll share the form and instructions as soon as they’re ready.

We understand that some patients are running low on medication. If you have an upcoming dose or travel deadline, please include that information in your email to Orders so our team is aware of your timeline.

We’re here to support you

We have concerns about how this situation has been handled and are evaluating our partnership with NewLife Rx. We will continue requesting answers and following up on the investigation.

We know this has affected your confidence in your medication. Thank you for reaching out and sharing your concerns. We want every patient to feel heard and supported, and we’ll keep you updated as we learn more.

Hello Reddit,

We’re excited to share that Strive Tirzepatide is now available for California patients!

We know many of you have been asking for more Tirzepatide options in California, and we’re so happy to be able to add Strive as an option.

If you’ve been interested in Strive Tirzepatide, you can now select it for your next order.

We’ll continue working to expand options for our California patients. 💜

We really value your input and want to hear what you’d like to see LSH offer in the future.

Are there any medications, treatments, or categories you wish we offered that we don’t currently?

This could be things like prescription skincare or topicals, hair or scalp treatments, women’s or men’s health, peptides, wellness options, or something we haven’t even thought of yet.

Your feedback helps us get a better sense of what patients are actually interested in and what may be worth researching further.

What would you like to see us explore?

Some of you know Sherri well, and some of you may not have had the chance to meet her yet.

Before becoming our Director of Patient Success, Sherri started out as an LSH patient herself. She believed in LSH from the beginning, shared it everywhere she could, and eventually accepted a job she says she had no idea she wanted or needed.

When we asked Sherri why she does this work, she said:

“It has been life-changing for me and my family. I love helping patients, encouraging them when they feel stuck, and reminding them there is always another step forward. Helping is my thing. I also love the people I work with. Our staff truly feels like family, and I love coming to work every day.” 💜

As we celebrate 100,000 patients, we want to celebrate the people who helped us get here too.

Have you ever talked with Sherri, or is this your first time meeting her? Say hello or leave her some love below.

https://preview.redd.it/pvllzswdzteh1.png?width=1080&format=png&auto=webp&s=754487c24f6736a89378ddff6bb2c477f130983b

https://preview.redd.it/y7zm81nedmeh1.png?width=940&format=png&auto=webp&s=61f75f1226f3abc8425f2e6665f0eef597f9d92f

Who remembers the OG LSH website? 👀💜

We’ve come a long way since this version, and the website we have now is already a big improvement.

But we’re not done yet. Over the next couple of weeks, the site will be getting another major upgrade.

How long have you been with LSH? Do you remember this version of the site?

https://preview.redd.it/izkbqib98geh1.png?width=1200&format=png&auto=webp&s=2321c6ebd24e15afce3884224aa1baaa7ecc38c4

This past weekend, Lavender Sky Health reached an incredible milestone: 100,000 patients.

Behind that number are 100,000 individual stories, goals, and reasons for getting started.

This milestone is so much more than a number. It's a reflection of every person who trusted us with their care, every milestone celebrated, every challenge overcome, and every step forward, no matter how big or small.

Whether you've been with us since the beginning or just recently joined, thank you for being part of this community. We don't take your trust for granted, and we're honored to be part of your journey. 💜

Here's to the next chapter, together.

Hi everyone! 💜

We are aware that some patients in certain geographic areas may currently be having trouble accessing the portal.

If you are unable to sign in, please email Patient Support at patientsupport@lavenderskyhealth.com and our team can send you direct links to the refill and follow-up forms so you can bypass the portal for now.

We truly appreciate your patience while our team works through this. Our new portal is also on the way in just a couple of weeks, and we are excited for the improved experience it will bring.

Hey Reddit Crew,

We recently secured some price drops from Hallandale. If you have an open Hallandale invoice, it should already be adjusted to reflect the current pricing.

If your invoice still needs to be adjusted, please send Patient Support a message and we will be happy to take a look!

Hallandale Tirzepatide UPDATED 6/22/26
Tier 0 (20mg)$219 (previously $260)
Tier 1 (40mg)$249(previously $295)
Tier 2 (60mg)$289(previously $315)
Tier 3 (80mg)$319(previously $365)
Tier 4 (120mg)$349 (previously $385)
Monthly Starter**$155** (previously $169)
Monthly Mid**$179** (previously $189)
Monthly Advanced**$195** (previously $219)
Monthly Advanced Plus**$209** (previously $229)

HP Semaglutide UPDATED 6/22/26
Tier 1 (10mg) $219 (previously $235)
Tier 2 (15mg) $229 (previously $255)
Tier 3 (20mg) $249 (previously $275)
Tiers 4 and 5 are still being priced, will update once available

Hi everyone! We have some price drops to share!

Southend Tirzepatide

Tier 1, 44mg: $245 → $229
Tier 2, 66mg: $285 → $259
Tier 3, 88mg: $325 → $299
Tier 4, 132mg: $395 → $349

South Lake / Alchemist Tirzepatide Formulas

Tier 1, 40mg: $375 → $370
Tier 2, 60mg: $475 → $445
Tier 3, 80mg: $585 → $575
Tier 4, 120mg: $795 → $725

Alchemist Semaglutide / Levo

Tier 1, 10.6mg: $300 → $275
Tier 2, 15.9mg: $375 → $330
Tier 3, 21.2mg: $475 → $430

Empower Tirzepatide / Niacinamide

Tier 1, 40mg: $300
Tier 2, 60mg: $375
Tier 3, 80mg: $450
Tier 4, 136mg: $595

Empower Semaglutide / B12

Tier 1, 5mg : $235
Tier 2, 10mg: $265
Tier 3. 25mg: $395

So happy to be able to share some price drops with you all. 💜

Also, if you have any ideas, suggestions, or things you’d love for us to look into or offer in the future let me know. I can’t promise everything, but I do listen, I do bring things forward, and I will always go to bat for my Reddit people when I can. 💜

-Emily N.

Hello LSH Community!

We have some exciting pharmacy updates to share!

We know the recent 503B pharmacy changes have been frustrating, especially for patients in states where options became more limited. This has been especially noticeable for our California patients, so we have been working behind the scenes to find more affordable options.

New Pharmacy Options

We are excited to share that we will be adding two new pharmacy options: Vios and Boudreaux.

Some of you may remember ProRx from March/April. Since ProRx became unavailable, we continued working with their fulfillment partner, Boom/PerfectRx, to find new options for our patients.

Vios Tirzepatide/Semaglutide with Levocarnitine

Vios may be of interest to patients who previously used ProRx, as it uses the same API source, meaning the same active pharmaceutical ingredient source.

Tirzepatide/Levocarnitine

• Tier 0, 20mg: $235
• Tier 1, 40mg: $325
• Tier 2, 60mg: $340
• Tier 3, 90mg: $380
• Tier 4, 120mg: $395

Semaglutide/Levocarnitine

• Tier 1, 6mg: $275
• Tier 2, 16mg: $345
• Tier 3, 20mg: $380

Availability: All states except California.
Expected launch: By end of day today.

Boudreaux Tirzepatide/Semaglutide with Glycine

We are especially excited about Boudreaux for our California patients. Boudreaux has been established in the industry for many years and will provide another affordable option.

Tirzepatide/Glycine

• Tier 0, 20mg: $245
• Tier 1, 40mg: $280
• Tier 2, 60mg: $340
• Tier 3, 80mg: $360
• Tier 4, 120mg: $395

Semaglutide/Glycine

• Tier 1, 8mg: $250
• Tier 2, 16mg: $295
• Tier 3, 32mg: $395

Availability: All states except Arkansas, New Jersey, Connecticut, and Hawaii.
Expected launch: Early next week.

Red Rock Price Reductions

We were also able to negotiate further price reductions with Red Rock, which has been a strong LSH pharmacy partner for years.

Tirzepatide

• T0, 17mg: was $360, now $279
• T1, 34mg: was $410, now $329
• T2, 51mg: was $459, now $389
• T3, 102mg: was $579, now $459
• T4, 136mg: was $625, now $519

Semaglutide

• T1, 5mg: was $279, now $249
• T2, 15mg: was $319, now $289
• T3, 25mg: was $349, now $329

Pricing and availability details will be posted on the website as updates go live.

Thank you all for your patience and feedback. We are always working behind the scenes to bring more options, better pricing, and a smoother experience to the LSH community.

We are offering a limited-time BPI Tirzepatide/B6 special order option while remaining inventory is available.

This is for patients requesting BPI Tirzepatide/B6, as BPI will no longer be producing GLP-1 medications. To help increase access while inventory remains, normal waiting periods between orders have been temporarily waived for the special order packages listed on the form.

A few important notes:

This option is available to patients who have had a prior tirzepatide prescription. It does not have to have been through BPI.

If you have completed a consult within the past 6 months, you may select any available total mg package.

If it has been more than 6 months since your last consult, you may still submit the request, but a follow-up consult fee will be included with your treatment plan invoice. You will also receive a brief follow-up form to complete within 21 days.

All packages use the higher 20 mg concentration, so please review your Rx Summary carefully before use. If you are unsure about dosing, please check with your provider before using your medication.

Available packages:

120 mg: two 60 mg vials, $459
180 mg: three 60 mg vials, $589
240 mg: four 60 mg vials, $729
300 mg: five 60 mg vials, $869

Once the remaining inventory is gone, this option will no longer be available.

💜BPI Special Request