Problem Shared just tried to hit me with a backdated £1,060 invoice
Basically the headline: wanted to reach out in this community to see if other people are dealing with a similar situation?
I was diagnosed privately with Problem Shared about 2.5 years ago now. After getting onto a stable medication, I began a long and arduous process of trying to get onto a Shared Care agreement. During this time I was paying out of pocket each month for private prescriptions.
This wrapped up at the end of July this year: I was finally able to discharge myself from Problem Shared, and refer myself to another NHS Trust who were able to get my prescriptions at the standard NHS rate.
Today I got this email from the Client Fees Team:
We are writing to inform you of an update regarding billing for self-pay medication sessions.
Following a recent internal review, we identified that a number of clients who should have been self-paying for titration sessions and/or repeat prescriptions were not invoiced at the time of their appointments. We are now in the process of correcting this and are issuing invoices to collect any outstanding balances.
This may include sessions dating back as far as 1 January 2025.
This update applies to AXA-insured clients across all corporate schemes in the following situations:
• If your AXA cover remained in place throughout your treatment with us, where charges have been included for issuing repeat prescriptions (these are in addition to the costs of the prescribed medication);
• If your AXA cover lapsed during titration and you continued your sessions on a self-pay basis;
• If you are undergoing re-titration and your AXA cover lapsed after you had previously reached a stable dose or AXA don’t cover (repeat, or post stabilisation).
Attached was an invoice for over a grand, dating back to Feb 2025.
I've put up with some real horseshit from Problem Shared over the years: the way I had to hound their useless medication team monthly to get my prescription filled on time, the way they sent it to the wrong pharmacy repeatedly, shortages, delays, and many, many hours on hold.
This is a step beyond all of that. This is insane. I can't pay that amount. Also, they admit in the email that it's their own fault: I wasn't invoiced!
This can't be legal. Is anyone else dealing with this?