power dialer that you can trigger from claude or an llm? every vendor's api is read-only and it's blocking our agent workflow
running outbound at a 25-person b2b saas, ~$8M arr, 18-person sdr team. been on a power dialer for ~3 years and we just hit a wall building our new agent layer.
the problem: we built an internal claude-based agent that decides who to call, when, and what brief to use. it reads our crm + intent data + sequence state, scores leads in real time, builds the prospect list. that part works really well, about 40% better conversion on agent-built lists vs sdr-built ones.
what we can't do: actually trigger the dial session from inside the agent. every power dialer we evaluated has the same shape:
- orum: rich data api, but session-start isn't exposed. you can pull call data, push contact data, but you can't say "open a session for sdr X with this list at 10am pst"
- aircall: webhook layer is all "after the call happened", no inbound trigger
- kixie: same pattern, listen-only
- nooks: parallel dialer with good ai, but the api is similarly read-side
the workaround we're running today: agent generates the list, drops it as a csv to a shared folder, sdr opens the dialer dashboard, imports csv, hits "start." it works but the human-in-the-middle step defeats most of the speed gain we got from the agent.
what i'm actually looking for:
- an api endpoint that accepts "start session, here's the prospect list, here's the brief context, here's the agent identity" and the dialer just does it
- agent gets called back when the session ends with structured outcomes (transcript, disposition, follow-up cues)
- bonus: a dialer the agent could brief mid-call ("switch to objection-X handling, the lead just pushed back on price")
i know twilio + voice infrastructure is technically the right answer here but we don't want to maintain a phone stack. we'll pay $300-500/mo per seat for something that works out of the box.
if anyone's solved this on a real production sales floor, would love to hear what stack you landed on. ideally something already in production, not a roadmap promise.