Not being able to withdraw from Kalshi.
Hey. I have a problem withdrawing my money from Kalshi's platform.
The Problem:
When I go for the withdraw window and choose one of two (card or crypto) a message shows up, saying "finishing up", obviously, it never finishes. I was told that the problem is with my verification application but I have yet got a change to redo my verification. Also, I am aware that I cannot use a card withdrawal cause I am from Estonia (your AI bot told me I can, what a liar). I got 303.22$ I need to withdraw.
I have reached for help for a few days now but I got an answer only once from a customer support saying next: "I'm sorry to hear you ran into some issues. We were able to look into this on our end, and you should be all set to continue now.
If you are still running into any issues, here are some quick fixes that may help:
- If you're trying this on the Kalshi app, try on the Kalshi website (or vice-versa)
- Try switching to a different network (Wi-Fi/Cellular) and disable any active VPNs
On the Kalshi app:
- Try closing and reopening the Kalshi app
- Check for any updates to your Kalshi app
- Delete and reinstall the Kalshi app
If none of these work, could you send over some screenshots or a screen recording? That'll help us review this further and get back to you faster."
After this message, I have told them that I cannot fix it this way and also sent video proof (live chat assistant has been ignoring me for a few days now.
Should I be worried? Thanks!