I run a professional services marketing firm. How much longer does "we're the experts" hold up as a value proposition?
I've been in B2B marketing for 20 years. Most of that time, my clients — staffing firms, accounting practices, small law firms — sold their services the same way: we know things you don't. That asymmetry was the product. You came to them because navigating tax law, or finding a senior finance hire, or reading a commercial contract was hard, and they'd made it their life's work.
Now a founder sits down before a meeting with their accountant and runs a pretty coherent analysis of their own situation. They'll still miss things. The CPA will still catch things they'd never catch. But the complete dependence on the advisor's knowledge (I need you because I can't do this without you) seems to be slipping away.
Are firms built on information advantage scrambling? Is the remedy pivoting to accountability (not "we know what to do" but "we'll stake something on whether it works.")?
It's a harder model to sell and run*.* But it doesn't depend on client ignorance.
Is anyone else in professional services thinking about this? Are you feeling the squeeze? Are you changing anything about how you position?