Is AI actually making marketing insights better — or just faster?
One thing I've noticed in the AI conversation is that we often confuse speed with quality.
An AI can summarise 100,000 customer comments in seconds.
It can identify themes.
It can generate a report.
It can write 20 social posts.
But none of those things necessarily mean we've discovered something important.
The real value of insight has always been knowing:
- What matters?
- Why does it matter?
- Who should care?
- What should we do about it?
So here's my question for the community:
Have you personally seen AI produce a genuinely better marketing or consumer insight than a human-led approach?
If yes, what did the AI do differently?
If no, what is still missing?
I'd particularly like to hear real examples rather than predictions.