Service Line Cut due to Construction
My neighborhood in MA has a widespread construction project going on that is working on a tight timeline that involves many moving pieces. DigSafe was properly contacted prior and XFinity marked their lines accordingly. Unsurprisingly, an Xfinity service line was located at a 6 inch depth, when the requirement is 18 inches. As a result of this large discrepancy, the service line was accidentally cut by construction this morning. Phone, cable, and internet service is all down completely.
I called the 1-800 number, spent 2.5 hours on the phone and spoke to a supervisor, but could not get any farther. They only agreed to send someone out in 48+ hours. This strongly impacts the construction project, in addition to my house's service. Is there any way to get more timely support, especially given this is Xfinity's mistake?