u/Falcon269

So after purchasing a Move and owning it for two months, I convinced Clive to send me a replacement (multiple broken components; long story). The new one has new firmware and a really strange issue—the temperature on the display swings quite wildly and won’t stay steady.

Perhaps it’s a result of the new firmware and the “Coffee Offset Correction” feature, which I don’t remember from my previous machine (though the offset might have been there)?

The machine arrived yesterday and I set it up this afternoon. After doing the initial setup flushes, I turned it back on to pull its first shot. 

The warmup should take 15 minutes or so, so when I noticed that the temp was fluctuating so much after 5 minutes I wasn’t concerned. It was, however, different from how the other machine (with older firmware) functioned—that one would just slowly creep up to the set temp, not go above and below over and over again. 

After about 30 minutes, it did seem that my set temp (204°) was now the baseline for the fluctuation. I figured that was good. However, it did still continue to fluctuate by as much as 4-5° above that set temp. 

I noticed that this firmware has a feature called Coffee Offset Correction. Its default setting is 0°, which went to -4°F when I switched to Fahrenheit. 

Given that the fluctuation was roughly 4°, is that the explanation for the fluctuation in the display? Or is this a known sign of something that might be wrong?

Here are two videos showing what’s happening—the first is after 5 minutes (so still warming up), the second is after 30 minutes:

https://youtu.be/PdQMI-4ClZE?is=nC7l5I0Hob8QtfG3

https://youtu.be/0zr7dQKNHQE?is=QiftuAmAiiKRGac7

What do we think? Normal with the new firmware, or is this second machine going back, too?

I posted last week about my MOVE, purchased from Clive in April, developing the power button issue. The new power button arrived today and I set about installing it this evening—only to discover a bigger problem.

When I removed the panels, I noticed that while the picture Clive sent had this silver box and brass piece toward the bottom positioned parallel to the floor (3rd picture), mine was crooked (1st picture). I observed that it was held up by basically a piece of rubber, so I stood it straight. As I did that, I noticed why it had fallen down—the plastic base that the rubber is screwed into was completely torn.

What on earth?? Either this thing was poorly made with zero QA (mine also has the slightly forward-leaning front panel a few others have mentioned) or it’s a returned item that someone else mucked about with.

What is that piece? Is there any reasonable way it could break like that in just two months of normal use (sitting on a counter, 3 espressos a day)? I can’t imagine there is. It’s in a place that I can only really see this happening during a fast and careless assembly. :/

The machine functioned normally up until the power button issue, so this hasn’t impacted that…but I’m fairly livid. I’m past Clive’s 30-day window for a new machine, and I know this particular piece is only structural, but I’m losing faith in this unit and tempted to ask for a new one anyway. I’m really not happy right now….