Shout Out to Reel Cinema
I went to see Mortal Kombat on Saturday evening. I am waiting for the movie to start, one of the trailers is on and my phone buzzes.
My intention was to check the message and silence the phone.
The message was from my older daughter saying my younger daughter had taken a fall off her bike and broken her arm.
I stand up and am walking out of the theater when I saw the manager at the counter behind the register.
I motion for the manager, I show him the text, I give him my stub and just ask, 'Is there any way you can refund me and do I need me to be here for you to do it?'
He asks if it was a Credit Card, I say 'Yes' he says, 'Go ahead and leave.'.
I know nothing about Reel Cinema, but that was stand up service.