u/Far-Industry-6221

My AirTransat flight got rebooked the day before I was supposed to leave! I'm now rebooked for the next day. I'm traveling with two kids under 4 and I'd really like to keep my original itinerary.

I was supposed to fly YYZ to CDG at 21:05 on Monday; they moved me to Tuesday at 21:05. Since the departure is >9hr later than the original booking, shouldn't I be eligible for a flight on a different carrier? The customer service representative I spoke to didn't think so, but their own website seems to say differently. Also, my reading of the Canadian Transportation Agency's website says I should be able to get booked on another flight with another carrier but I'd be grateful if anyone has had a similar experience or insight!

My AirTransat flight got rebooked for the next day at the same time. I was only informed the day before. Since the departure is >9hr later than the original booking, shouldn't I be eligible for a flight on a different carrier? The customer service representative I spoke to didn't think so, but their own website seems to say differently (https://www.airtransat.com/en-CA/travel-information/customer-service/disruptions-recourses/flight-disruption-delay-and-cancellation). I'm travelling with two kids under 4 and I'd really like to keep my original itinerary!