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Formal Billing Dispute – Returned Device Still Generating Charges
I am formally disputing repeated equipment/device charges related to a returned T-Mobile device that was sent back using T-Mobile’s authorized UPS return process.
The device was returned using the following UPS tracking information:
UPS Tracking Number: 1Z5499A0107408815
Return Service Information: Electronic Devices Return Service Reference Number 1: 772551829 Reference Number 2: Device Only
Additional Return Label Information: Tracking Reference: 1Z 9B8 6E7 90 1570 2126
Despite the device being returned, my account has continued generating substantial charges associated with this equipment.
Examples of charges include:
• November 19, 2025 – $589.60 Description: TMOBILE*AUTO PAY 11-18 800-937-8997 WA
• May 19, 2024 – $511.99 Description: TMOBILE WEB UPGRADE 800-937-8997 WA
Additional historical charges associated with this account/device also appear in my records.
This appears to be an internal warehouse reconciliation failure between the returned equipment processing system and the billing/accounting system.
I am requesting the following immediately:
• Formal handset/device return investigation • Confirmation the returned device/router was received and processed • Internal warehouse reconciliation review • Refund/removal of all erroneous charges • Written confirmation that the device is no longer attached to any balance or outstanding equipment obligation • Assurance that future rebilling will not occur
I have retained documentation including: • UPS return label • Tracking information • Billing screenshots • Payment records
Please provide: • A case ID • Escalation reference number • Written confirmation of next steps
Thank you, J Harris