
Can someone help? This feels like BS
I ordered this item in early April and suddenly the seller ghosted me and never gave me my item despite saying it was shipped (it was a PDF), I requested a refund to Etsy and waited as it told me. I opened the page to see if it was resolved or not and saw this, but I was not informed it was rejected or told it would be rejected.
I feel stupid since I now lost $118 over the one time I decide to treat myself with a story from someone I purchased before. I just want my money back since as a customer I should be entitled of that right?
Is there anyway to appeal this? I feel like it's weird I was not informed of the rule at all or any changes