Make extra payments on loan
Hi guys I have a loan question. I have a car loan with rbc and I have pre authorized payments set from my external bank account. I originally didn’t have an account with rbc, only the loan. I wanted to make a one time payment for my loan, in addition to my scheduled payments. I couldn’t find a way to do that so called RBC support and I was told that I can’t do that, either I call them every time I want to make additional payments and they’ll take money out of my bank account they have on file or I create an RBC account and then I can make payments from the app. The guy told me creating accounts is very easy takes 5 to 7 mins, I agreed and he kept me on the call for a full hour saying one last question and one more question and thanks for your patience, after 10 mins it’s kinda sunk cost thing and I waited and had my account created. Then he told me I will still have to go to a branch to activate my account, so I could just go to the branch and create the account there , the entire thing was a waste of time. But I did that also , at that point nothing else I can do. But after I activated my account I still can’t make payments from the app? I called the helpline again and this time I was told they’ll take the money out of my rbc account since called them but I still can’t make payments from the app myself. So was the first guy blatantly lying to just get me to create an account with him on the phone so he gets some sort of incentive ? Or am I missing something? It seems very stupid that I can’t do such a simple thing from the app/online and have to call them and waste 30 mins every single time I want to make a payment. Thanks I appreciate any suggestions on how I can make the process easier. I’m very frustrated.