Customer Service SUCKS!
Can someone please help me that has a connection to authority? I’ve tried for so long and just can’t get anyone to help me.
Long story short it’s been 11 months since we traded in our phones, 11 months and our trade in credits STILL are not correct. I’ve called numerous times, each call is a 2+ hour ordeal with them and they say they fixed the credits and give it a couple months to reflect, and EVERY TIME it hasn’t been fixed. I tried to call today, immediately asked to speak to a supervisor and she said she would she just needs a little info. 45 minutes later she’s trying to figure out the issue instead of transferring me, I finally ask again and she says ok she will once one is available, about 30 minutes of being on hold she says the supervisor is ready for me that she is transferring me. Sit on the transfer hold for 25 minutes and just give up. I’m so done with dealing with ATT customer service, I’ve never walked away happy.