Item missing from order...
Hi all,
Ordered a few Secret Lairs a long time ago, 3 weeks ago the order arrived in a bubble envelope. It was not sealed very tightly. When I opened the envelope at home, only 5 of the 6 secret lairs were inside. One was missing.
I have already contacted customer support right away, they have not responded, yet (apart from the general recognition e-mail that they have received the inquiry)
Is it normal that it takes so long for them to answer?
I am based in Germany, if that matters.
u/Financial-Brick-6501 — 4 days ago