TLS Croydon
Hi, I’m a bit anxious here.
Basically I had an appointment with TLS Croydon today (18/8/26) and opted for scanning service simply because the there was no available date for the self scanning option…
The lady who has done my scanning seemed really not sure with the scanning process, and was not clear if she has scanned my documents both sides. There was also a QR code that separates the documents and uploads it to the right folder but she also has done it wrong (I knew it was wrong because my 2025 bank statement which was meant to be for evidence of residence was scanned under finances). She was also adamant of me helping her with my documents and kept on saying “yeah it’s fine I’m scanning it correctly”
If she has scanned my documents incorrectly or has not scanned the back side, is there any opportunity to resubmit documents? Very infuriating. I paid for the priority service and this may now delay my processing.