AirBnb pulled a bait and switch on "included breakfast". Are we entitled to a refund? [Armenia]
We're currently in an Airbnb hotel in a city in Armenia. We booked this place because it listed breakfast as being included in the About this space section.
The line is exactly: "Breakfast is included in the room price , we have a great specialized fruit vodka shop in the Hotel by [Hotel name]"
When we messaged the host, they first ignored us and then after some following up, said flatly that they don't provide breakfast. He acted surprised that that is shown on the listing and then told us that we shouldn't have expected breakfast because the room was too cheap.
The thing is, we rechecked reviews on Airbnb and Google and noticed several reviews back to 2024 that mention breakfast being noted as included but not available once they arrived. This proves to be that they are aware what it says on their listing.
When we explained that it's not very honest to offer something on the listing knowing that it's not available, he sent us some confusing messages that the About this space is "not confirmation of breakfast" and because the price is less on Airbnb than it is on their private booking site, they should not need to provide breakfast.
At the end of the day, we aren't going to force somebody to make us breakfast. But since we usually prefer to book Airbnbs with kitchens so we can make our own food, the included breakfast was a deciding factor in booking this place.
I know that Airbnb policy says that Amenities shown must be available, but I'm not sure if that covers the About this space section. It's put a bit of a sour taste in our mouth.