Most Stripe dunning systems treat failed payments like database errors. We stopped that.
Hey everyone,
I’m currently building Chaser.cash, a revenue recovery platform designed to fix a problem most founders assume is "solved" by default dunning emails: churn caused by failed payments.
Early on, I realized something that changed how I approach our revenue stack. Most dunning systems are relationship killers. They send robotic, generic "your card failed" emails that feel like they were written by a machine. When we looked at our own data, we realized that high-value customers don’t just "fail" to pay. They have nuanced reasons, such as bank security triggers or temporary overdrafts. If you automate a cold demand for money, you don't just lose the payment. You also risk the relationship.
The shift we made: We built Chaser.cash around a "Human-in-the-Loop" philosophy. We stopped treating the problem as a database error to be pinged and started treating it as a sales opportunity to be recovered.
And we’ve moved beyond just Stripe. Whether you’re running a SaaS on Chargebee, an e-commerce brand on WooCommerce, or a complex custom billing stack, the problem remains the same. You are leaking revenue through unoptimized failure handling.
Why we’re different:
- Forecasted Recovery, not accounting projections: Most dashboards show you "Revenue at Risk," which is just a panic-inducing number. We give you a Forecasted Recovery Pipeline. This provides a projection of what you will actually recover this month based on historical win rates and current failure events.
- Billing Agnostic: We integrate with Stripe, Chargebee, WooCommerce, and custom carts to centralize your revenue recovery. No matter how you bill, you get the same operational command center.
- Intelligence over Spam: We identify why the payment failed, not just that it failed. This gives your team the context needed to reach out personally when it matters most.
We are currently in beta, and I’m looking for brutal feedback.
My question to the sub: How are you currently handling payment failures? Are you letting your billing engine’s default automations handle it, or have you built a custom process to save those relationships?
I’d love to know what your current "dunning stack" looks like, especially if you are managing multiple carts, and if you feel like you are leaving revenue and relationships on the table.