Horrible customer service
I pay an additional $60 to book 4 premium classes on Wellhub. The other day, I booked a Barry’s bootcamp class. When I go to check in, the Barry’s front desk person tells me that the class is full and I can not join the app (please keep in mind that I had booked it on Wellhub and also checked in on the Wellhub app) so I leave Barry’s and try to get customer support’s help on the Wellhub app. It’s take over FORTY minute to get a semi resolution which was that they were going to email me. I get an email back saying that they are going to refund me $2 for the class. My ask was that since I was not able to take the class because of Barry’s/Wellhubs system issue, I should be able to book another premium class. They said no and said that $2 is more than enough to cover their mistake. How is that fair? I’ve gone ahead and cancelled my account