Beware
I purchased the 40V 15 in. Expand-It Cordless Battery Attachment Capable String Trimmer
two weeks ago. Pre loaded string broke off inside the spool (tangled) on the day I brought it home.
Fought for two hours to get the spool out of the head so as to remove tangle and reload new string.
Impossible to turn the disc from lock to unlock to remove spool. Gave up.
Messaged Ryobi Customer Care. After six exchanges (8 days) they informed me of their Rapid Repair Mail in program and said they would email me a prepaid label. Twelve more days (and 9 messages) later, and still no label. So, I went on line and scheduled a customer service call for today at 8am. No call.
Unit is essentially useless if you cannot get at the spool.
It is the most frustrating exchange I have ever had with any company. I would like to keep the unit as I have other cordless 40V tools and like having the same batteries/charger. But, the customer service at Ryobi is utterly non-existent!
However, I am at Witt’s end and am about ready to return the unit to HD.
What say you?