Should I bother getting a website for our business?
My husband and I own a pet grooming salon in Denver. We're a small business doing around $300k a year.
We've made it this far without a website. Most people find us through Google Maps, check our reviews (mostly positive), and then message us on Instagram or call to book.
Lately I've been wondering if we're making things harder than they need to be. People ask about pricing, hours, and appointments all the time, and I feel like having a website could answer a lot of those questions.
I brought it up with him, but he's not convinced enough people would actually visit a website to justify paying for one. He's a real people person and actually enjoys talking to customers, so he doesn't mind spending time answering calls and Instagram messages.
On top of that, an SEO company called Infidigit recently reached out offering to build the website, handle the SEO, and manage everything for a monthly fee that honestly seems reasonable.
Curious what other small business owners have experienced. Did getting a website actually bring in more business, or were Google and social media enough?