r/callcentres
been seeing more call centre applications use automated English assessments instead of doing a full speaking interview first
Versant, Cambridge Linguaskill and SmallTalk2Me are a few that keep coming up but i’m curious what it’s actually like from the candidate/agent side
for anyone who’s taken one of these, did the score feel close to your actual speaking level? and once u got on real calls, did it match how comfortable u were speaking with customers??
also wondering whether peopl prefer this over a normal recruiter interview or if it just adds another annoying step to the hiring process
curious what everyone’s experience has been