BSOD even after restart and am unable to Reset PC
Problem:
- Bad system config info 0x74
- BSOD
- Entering Bitlocker key didn’t do anything
- Bypassed Bitlocker via manage-bde and restarted to no changes (except Bitlocker no longer prompting, which is as expected)
- Unable to Reset My PC
- Asus Cloud Recovery doesn’t seem to be working completely (after selecting backup files it goes to « checking size » then immediately to a blank blue screen without confirming the backup/reset confirmation screen)
- I’ve waited about 1 hour on the blue screen with no changes (mouse can still move around)
Device info:
- <1 year old (I don’t have the system recovery backup things)
- Asus Vivobook16 (AMD Ryzen 7 AI)
- Running Windows 11
Background:
- I had my laptop on hibernate for a couple days (I had unity open to a project)
- Came back and used it as normal (closed Unity and opened a couple Word documents/Edge)
- Worked normally for a few hours, left it on so it went on auto-sleep.
- Woke it up and it was on the BSOD (Black screen with the error message/go to the troubleshooting screen)
What I tried so far:
- Entered the Bitlocker key and continue to windows.
- -> Restarted and brings back to same screen.
No System Recovery/image backups
- Unlock Bitlocker
- - Used command prompt and `manage-bde -unlock c:`
- -> Unlocked bitlocker and I don’t have the Bitlocker screen anymore on restart but no resolution
- WinRe via MyAsus menu
- - Did the system recovery
-> It found some problems and said it fixed it but on restart does not change anything
- Tried testing components
-> no problems found
Uninstall updates
- Tried uninstalling both quality and feature updates
-> Both yield an « Encountered problems when trying to uninstall update, try the other option »
Bootrec scan and fixes
- followed this pretty much (https://youtu.be/h225M2p8OEA?si=CNGwuUxfTrnS4uJ3)
-> Said it found corrupted files and fixed them to no avail on restart
-> The « Found errors, restarting for you » screen doesn’t actually restart anymore and I just force shut off
Reset My PC
- Keep my files (not ready to try without backup files yet)
- Tried both cloud and local reinstall
-> Loads to the black screen with the Resetting Progress, then blue screens with « cannot reset pc, try the other option (cloud/local) »
MyAsus Cloud Recovery
- Connected a hard drive (930GB, more than enough) via usb cable
- selected files and hit continue
-> Popup saying « calculating backup size » then almost immediately switches to a blank blue screen (mouse cursor still there and moveable)
-> I waited about 20 minutes to no difference the first time (see Potential oopsies), another 15 the second time be, and am currently waiting again (1.5 ish hours have passed with no update)
Potential oopsies:
- The first time I tried the MyAsus cloud recovery I waited about 20 minutes on the blue screen before shutting off and trying again
- The second time, I waited a while before finding a Reddit post for the ROG Ally where they remove the SD card if it buffers on the blue screen, so I tried unplugging the hard drive (ik ik very stupid) and it didn’t change anything, so I shut off and restarted again.
Please help. I don’t know what else to do, I really thought Reset My PC or Cloud Recovery would work (I haven’t tried without backup option yet because I’m scared).
Edit2: I’m on mobile and there are weird listing artifacts in the post so sorry if the formatting is weird