u/Fun_Swim6642

On a Dell XPS 9310 (Tiger Lake Iris Xe), Google Meet intermittently freezes the outgoing video stream when hardware acceleration is enabled. Teams, Zoom, and the Windows Camera app are unaffected. The issue reproduces across Chrome profiles, multiple webcams, and browsers, and disappears when hardware acceleration is disabled.

hardware:

• Dell XPS 13 9310
• Intel Core i7-11th Gen (Tiger Lake)
• Intel Iris Xe Graphics
• Windows 11
• Intel graphics driver 32.0.101.7088
• Logitech C920 webcam and internal Dell camera

Notes:

• Internet approximately 650 Mbps down / 150 Mbps up
• Windows Camera app works normally
• Microsoft Teams works normally
• Zoom works normally
• Reproduces in a fresh Chrome profile
• Reproduces with multiple Logitech C920 webcams
• WebRTC transport remains connected
• Chrome GPU process does not crash
• Remote participants observe the bad outgoing stream.

I have to use Google Meet for work and for important external stakeholder meetings. I have been troubleshooting this for weeks and nothing has helped. I've updated Chrome, Intel driver, tried changing chrome flags, etc. I have reported it as a bug. Anything else I can try? Anyone else having this issue?

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