u/Future-Net8934

Hi everyone,

I'm applying for Express Entry under NOC 22221 (User Support Technicians) and I'm claiming Canadian work experience from Teleperformance (formerly Majorel Canada Inc.), where I worked as a Technical Support Advisor.

My employer only issues a standard employment verification letter. It includes:

• Job title
• Employment dates
• Salary
• States that I was a full-time employee
• Some general job duties

However, it does not specify my weekly hours, and the duties are quite generic, such as:

• Responsible for accurate data input using prescribed applications.
• Participates in additional training when needed.
• Performs other duties as assigned.
• Exercises retention efforts when appropriate.
• Works in a fast-paced team environment.
• and some others (1-2 points for technical work).

My immigration lawyer believes this is not detailed enough for NOC 22221 because it doesn't clearly describe the technical support work I actually performed (troubleshooting technical issues, researching solutions, documenting support cases, etc.).

HR says they use a company-wide template and generally cannot modify it. I'm trying another HR contact, but I'm not sure whether they'll agree.

My questions are:

1. Has anyone successfully used a similar generic Teleperformance/Majorel reference letter for NOC 22221?
2. Did IRCC accept it, or did they ask for additional documents?
3. If your employer refused to change the letter, what alternative evidence did you submit (manager letter, affidavit, LoE, etc.)?
4. Based on your experience, do you think this letter alone would be sufficient?

I'd really appreciate hearing from anyone who has been in a similar situation, especially if you worked at Teleperformance or Majorel.

Thanks in advance!

My PGWP was refused in March 2026 because IRCC said I did not maintain full-time status during studies.

I completed 2 consecutive graduate certificate programs at Conestoga College. I was full-time throughout except my final semester of the first program because I only had to repeat 1 failed course to graduate.

Second program was fully full-time with no issues.

I submitted a reconsideration request with:

* college clarification letter,
* transcripts,
* completion letters,
* and supporting documents.

IRCC later confirmed they received everything and my file is now waiting for officer review.

Has anyone here had a similar situation where:

* only the final semester was part-time, or
* IRCC misunderstood transcripts/status?

What was the outcome of your reconsideration and how long did it take?

I’m working at a café (similar to Coffee Culture Café & Eatery) as a Food Service Supervisor.

My duties include:
• Supervising staff
• Handling shifts
• Assisting customers
• Some cashier/barista work

My pay is $19/hour.

The problem is that the owner has given 3 other employee a position of the supervisor and I’d be 4th. Would that cause an issue?

Does this qualify as valid NOC 62020 experience for PR, or is it risky if duties are mixed?