Email "CC" is using Closed Captioning Font Awesome

Email "CC" is using Closed Captioning Font Awesome

Has anyone else noticed the CC / Carbon Copy icon changing recently in HaloPSA?

On our instance, the CC option in the email interface is now rendering with the Font Awesome class:

svg-inline--fa fa-closed-captioning

That icon is technically the Closed Captioning accessibility icon, rather than an email Carbon Copy icon.

I’m trying to figure out whether this was part of a recent HaloPSA UI/icon update that everyone is seeing, or if something changed specifically on our instance.

Can anyone check their Halo instance and let me know what their CC icon currently looks like?

If you inspect the element and see fa-closed-captioning as well, that would be especially helpful to know.

Not a major functionality issue — mostly trying to determine whether this is a global change/regression before I raise it with Halo.

u/GamerRadar — 9 days ago

Apple Business include email?

Im having some trouble finding this information for some reason - Does the apple Business Manager services include email, like Outlook 365 for business or Workspace?

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u/GamerRadar — 16 days ago

Notification / Alert when Agent changes a specific user

I have a specific user that i do not want user's to be able to modify. I know there's no way to stop this, without having them blocked from changing EVERYONES info.

Is there a way to create an alert or a report where i can see when a user changes the email field of a specific user.

I created a report using the following code below; but i can see its missing some changes, also im not sure how i can monitor it.

SELECT
    uc.UCuid AS [User ID],


    uc.UCusername AS [Previous End User],


    u.uusername AS [Current End User],


    uc.UColdvalue AS [Previous Email],
    uc.UCnewvalue AS [New Email],


    u.uemail AS [Current Email],


    uc.UCwho AS [Changed By],
    uc.UCwhen AS [Date Changed]


FROM UserChange uc


LEFT JOIN users u
    ON u.uid = uc.UCuid


WHERE
    (
        ISNULL(uc.UColdvalue, '') LIKE '%@%'
        OR ISNULL(uc.UCnewvalue, '') LIKE '%@%'
    )


    AND ISNULL(uc.UColdvalue, '')
        <> ISNULL(uc.UCnewvalue, '')


ORDER BY uc.UCwhen DESC
OFFSET 0 ROWS
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u/GamerRadar — 21 days ago

Grant 1 user access to view all tickets submitted to a specific client?

As the title says, is there a way to grant a single user to view all the tickets submitted by other users within their specific client?

Not really able to find something specific through the faq or youtube.

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u/GamerRadar — 1 month ago
▲ 0 r/codex

out of codex messages, meanwhile i have 99% usage?

Not sure what happen here, but how do i have 99% remaining while im out of messages? and what is considered 5x more for weekly usage, been considering going Pro compared to Plus, but the "x amount more" is confusing as hell

u/GamerRadar — 3 months ago

I’ve been using the Element X app for the matrix protocol. I was wondering if anyone has use this program or application should I say with Apple‘s iOS Shortcuts?

I’m looking to have a message automatically start with the Apple dictation however I cannot figure it out.

Looking for any help would be appreciated

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u/GamerRadar — 4 months ago