My latest round with Abbott about a bad sensor
I filed a replacement request on August 8th. On the 14th (this past Friday), I checked on the tracking number but didn't find that a replacement had been shipped. I called and spoke to somebody who should not work as a phone rep. His accent was very thick so I had to ask him to repeat what he said several times. There were even a few times that I couldn't figure out what he said so I let the conversation go forward.
He kept putting me on hold then would come back to ask more questions. After dealing this this for about ½ hour he comes back on the line to ask me to confirm my address for the third time. I blew up at him.
Today, I finally got an email from Abbott saying that a replacement was on the way. Apparently calling him a "fkkkng idiot" worked. 🤣 I wouldn't suggest doing what I did but at least I didn't demand to speak to a supervisor just to tell that person to get the guy off phone support for the U.S.