I can't get my prescription filled and no one at the store seems to want to help me. What should I do?
I want to preface this by saying I am a transgender woman and the medication I'm trying to order are my hormones.
I've been getting my hormones from this location for years without issue.
When I first placed an order online for a refill, it went from "out of stock", to "reviewing insurance", to "reviewing prescription" and stayed that way for a week.
I called the pharmacy on a Friday and asked them if my insurance was refusing to cover it and the person who answered said "let me see..." and took maybe 20 seconds to look in the computer, and then told me it was out of stock, they would order more, and to check back Monday next week.
I could see in my account, either a new order was created or the status was simply changed back to "out of stock".
Through the weekend, the same thing happened again. The status went back to "reviewing insurance" over an issue, then, by Monday, back to "reviewing prescription" and that the pharmacist would contact me or my provider if they needed more information.
I waited until Thursday and then just decided to go to the store and speak to someone.
When it was my turn, I went to the counter, gave them my info, showed them the online status, explained how the order status was stuck, he (the pharmacy tech) went to the back and spoke to someone in a white coat who was poking around in a computer, before coming back and telling me to stand to the side and wait for a moment while he served other customers.
After about 10 minutes, he called me back over and told me it was out of stock, they would put in an order for it, and to check back Monday (today).
This time I got an email saying the order was canceled and when I checked my account, I could see a new order had been made, which said "out of stock".
I checked this order through this past weekend and the same thing happened; it jumped from "out of stock" to "reviewing insurance".
However, when I tried to check the status today on the website, the order is now completely gone from my account.
Any idea what I can do?
I've tried ordering it three times now and spoken to them twice only to be met with the same answer.
Now they've just deleted the order without explanation.